10
Troubleshooting
1. If the printer is utilizing multiple labels for one print request:
s Open lid.
s Pull six labels out of machine without tearing them off the roll.
s Then peel the six labels off the liner.
s Roll the remaining liner back on the roll of labels inside the printer.
s Close machine.
s Perform an AutoSense adjustment (see page 5 ).
s Switch the printer power OFF then back ON.
s Press the feed button.
s The printer should now print one label at a time.
2. If the printer is still utilizing multiple labels for a single print request:
s Switch printer power OFF, leaving the printer lid closed.
s Perform an AutoSense adjustment without peeling labels off (See page 6).
s Switch the printer power OFF then ON.
s Press the feed button.
s The printer should now print one label at a time.
NOTE: This procedure may need to be done as many as two additional times. If it still is not printing one label at a time
call Customer Service Support at: (888) 307-5352
3. If the red light comes on after printing a label:
s Make sure ribbon is in tight and notches on ribbon and machine are aligned.
s Perform an AutoSense adjustment.
4. If keypad is reading “Form-retrieve form F2 – list forms v2.8” and will not respond:
s Power machine off.
s Unplug keypad.
s Make sure the prongs are not bent.
s Plug keypad in good and tight.
s Power unit on and see if keypad works.
s Repeat at least once and if it still does not work, call the Customer Service Support number at:
(888) 307-5352.
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