Zebra ZXP 7 series - Page 27

25
Pg. 25 Out of Ribbon
Pg.26 Ribbon Jam
Pg.27 Ribbon Color Detect Error
Pg.28 Service Center Out of Ribbon
Pg.29 Service Center Ribbon Jam
Pg.30 Service Center Ribbon Color Detect Error
Pg. 31 Reference Page Part 1
Pg. 32 Reference Page Part 2
Pg. 33 Reference Page Part 2
5001
Out of Ribbon
Is the Ribbon Physically
out? (All the ribbon will be
on the blue spindle on the
left side)
Open Printer Cover And
Pull Open Ribbon Drawer
Is the ribbon broken or
ripped in half?
(See Pic 1.0)
No
Replace With
New Ribbon.
Close Printer
Door. Job Should
Restart.
Yes Done
Cards
Print
Out Of Ribbon Error
No
Take the ribbon out of the printer, lay both
sides flat on the table and line the two sides
up as best you can, cutting jagged edges as
needed. Tape two ends together and roll
tapped ribbon onto take up (blue) core.
Reinsert into ribbon drawer, close printer. Job
will try to resume. (See Pic 1.1)
Yes Done
Cards
Print
Out Of Ribbon Error
Go into the toolbox and on the left
side menu look under Information.
Select Media. In the Media window,
make sure the Images remaining is
correct and matches the OCP
Ribbon count.
Put a different ribbon in
and make sure it can be
read. If it can be read,
issue closed.
Yes
Is The Tricolor Sensor Malfunctioning? Go into
the toolbox and on the left side menu look under
Information. Select Printer Sensors. In the Printer
Sensors window, look under Sensor Values for
the Tri-Color Information. If the values read
unknown for Any, Red, Green or Blue, the
sensor may be malfunctioning.
No
Yes
No
Send to Service
Center
Pg. 28
Using cleaning
card to clean
printhead of any
debris through the
OCP Cleaning
Cycle.
Still Rips
Ribbon
Done
Stops
Ripping
Send to Service
Center
Pg. 28
Still
Rips
Is Image printed
extremely dark or
dense? If so,
reduce power in
the toolbox
advance settings
tab.
Still Rips/
Not Dark
Image
Done
Stops
Ripping
Perform a tri-color sensor calibration. Go
into the toolbox. Under the tab Printer
Setting, select the advance menu and
under diagnostics select Tricolor in the
calibration window. Make sure the Ribbon
is not in the printer when you perform the
calibration. (See Pic 3.4)
Done
Sensor
Working
Sensor Still Malfunctioning
Check to make sure you are
at the most up to date
version of FW. If not,
Upgrade.