5003
Ribbon Jam
Pg. 25 Out of Ribbon
Pg.26 Ribbon Jam
Pg.27 Ribbon Color Detect Error
Pg.28 Service Center Out of Ribbon
Pg.29 Service Center Ribbon Jam
Pg.30 Service Center Ribbon Color Detect Error
Pg. 31 Reference Page Part 1
Pg. 32 Reference Page Part 2
Pg. 33 Reference Page Part 2
Is the ribbon broken or snapped in
half? (See pic 2.0 ) Does it appear
baggy or “fluffy” in the ribbon
drawer, like it barely fits in the
printer housing?
(See Pic 2.1)
Take the ribbon out of the printer, lay both sides flat on the table
and line the two sides up as best you can, cutting jagged edges as
needed. Tape the two ends together and roll tapped ribbon onto
take up (blue) core. Reinsert into ribbon drawer, close printer. Job
will try to resume. (See taped Pic 2.2). If Baggy Roll, discard
current roll and check color settings in step below with new ribbon.
Yes
Is the ribbon stuck to the card and
jammed under the ribbon closeout
in front of or behind the Print Head
along the card path?
(See Pic 2.6)
No
Pull out card and remove card and
ribbon if necessary from under
closeout. Repair ribbon if needed.
Replace ribbon in printer and close
printer door. Job should restart.
Yes
DoneCard Prints
Ribbon Still Jams
Is the card sticking to the
Print Head?
Is the ribbon stuck to/
wrapped around the
platen roller?
(See Pic 2.3)
No
No
No
Send to Service
Center
Pg. 29
Pull the ribbon off the Print Head. If the ribbon
rips, repair with tape and replace ribbon in the
printer. Job should restart.
Yes
Turn printer off. Remove ribbon drawer by depressing tabs on
bottom of sliders. (See Pic 2.4) Grab ribbon close to platen and
attempt to gently pull ribbon in smooth motion away from platen
roller. Try not to rip ribbon as you unwind it. If the platen roller is
able to move freely and ribbon unwinds from platen, repair ribbon
with tape, replace ribbon, turn printer on and job will auto-retry.
DoneCard Prints
DoneCard Prints
Ribbon Breaks Again
Yes
Send To Service
Center
Pg. 29
Card Prints Done
Can’t Unwind Ribbon
From Platen Roller
Is the peel bar worn out on the print
head? (Check # of cards printed on
OCP and open printer door, pull out
print head and visually inspect peel
bar for signs of wear).
(See Pic 2.5)
No
Check color settings on card. If printing is
to dark, ribbon might be getting to hot and
sticking to card. Reduce power in toolbox
and try printing again.
Is the Print Head worn down? Are
any of the pixels missing on printed
cards? Or when you remove the
print head and look at the printing
surface (See Pic 3.4), is there
debris that won’t come off or signs
of wear to the print surface?
Customer can, if
comfortable using the
printer, replace the Print
Head themselves.
Otherwise, have the
customer send the
printer in for Service
Yes
Replace with Kit
Printhead Assembly
ZXP7 P1037750-006.
Kit comes with
directions for
replacement.
Customer
Replaces
PH
Customer Can’t Replace
Print Head
Send To Service
Center
Pg. 29
No
Check to make sure
you are at the most
up to date version of
FW. If not, Upgrade.
Ribbon Still Jams
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