27
5007
Ribbon Color Detect Error
Pg. 25 Out of Ribbon
Pg.26 Ribbon Jam
Pg.27 Ribbon Color Detect Error
Pg.28 Service Center Out of Ribbon
Pg.29 Service Center Ribbon Jam
Pg.30 Service Center Ribbon Color Detect Error
Pg. 31 Reference Page Part 1
Pg. 32 Reference Page Part 2
Pg. 33 Reference Page Part 2
Is there ribbon (or other debris) in the
system blocking the Tri-color sensor?
(See Pic 3.3)
Open Printer Cover And
Pull Open Ribbon Drawer
Is the ribbon broken or snapped
in half?
(See Pic 3.0)
Take the ribbon out of the printer, lay both sides flat on the
table and line the two sides up as best you can, cutting jagged
edges as needed. Tape the two ends together and roll tapped
ribbon onto take up (blue) core. Reinsert into ribbon drawer,
close printer. Job will try to resume. (See taped Pic 3.1)
Yes
No
DoneCard Prints
Check color settings. If printing is to dark, the ribbon is
getting too hot and sticking to card. Reduce power in
toolbox and try printing again.
Ribbon Sticks to Card Again
DoneCard PrintsError Still Occurs
Remove ribbon debris from tricolor sensor and
card path. Replace ribbon in drawer and close
printer. Job will restart.
Yes
No
DoneCard Prints
Error Still Occurs
Does the ribbon have the correct RFID Tag? Open
drawer and pull out ribbon. Check white label on top
of purple ribbon core for ribbon type. (See Pic 3.2).
Also Check OCP menu for Media information. Do
they match the ribbon you have?
Yes
Is The Tricolor Sensor Malfunctioning? Go into
the toolbox and on the left side menu look under
Information. Select Printer Sensors. In the Printer
Sensors window, look under Sensor Values for
the Tri-Color Information. If the values read
unknown for Any, Red, Green or Blue, the sensor
may be malfunctioning.
No
Send to Service
Center
Pg. 30
Use a different Ribbon. If different Ribbon works,
ribbon supplier problem. Printer problem closed.
No
Yes
Done
Sensor
Working
Sensor Still Malfunctioning
Perform a tri-color sensor
calibration. Go into the toolbox.
Under the tab Printer Setting,
select the advance menu and
under diagnostics select Tricolor in
the calibration window. Make sure
the Ribbon is not in the printer
when you perform the calibration.
(See Pic 3.4)
Check to make sure you
are at the most up to
date version of FW. If
not, Upgrade.
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