Zebra ZXP 7 series - Page 30

28
Pg. 25 Out of Ribbon
Pg.26 Ribbon Jam
Pg.27 Ribbon Color Detect Error
Pg.28 Service Center Out of Ribbon
Pg.29 Service Center Ribbon Jam
Pg.30 Service Center Ribbon Color Detect Error
Pg. 31 Reference Page Part 1
Pg. 32 Reference Page Part 2
Pg. 33 Reference Page Part 2
5001
Out of Ribbon
Service Center
Replace Ribbon sensor
using Kit Ribbon Sensor
ZXP7 P1037750-028. Put a
ribbon in and see if the FW
correctly sees the ribbon.
Replace the Tricolor
sensor using Kit Ribbon
Tricolor Sensor ZXP7
P1037750-040
Check to see if the Media Authentication
board may have be damaged. Replace
the board using Kit PCBA Media
Authentication ZXP7 P1037750-020. Put
a new ribbon in the printer and see if it’s
properly recognized.
Is the ribbon
still ripping?
Go into the final test software
and adjust the color density.
Attempt to print the card again.
Note: Do not reduce density
more than 3% or to the point
where the image appears
washed out.
Yes
In the final test software, check the
print tension settings against the ones
in the service manual and make sure
they match. If the print tensions don’t
match the ones in the service manual,
change the numbers so they match.
Attempt to print again.
Error
Does the FW register
the same type of
ribbon the customer
is using in the printer?
Error
Replace the PH using Kit
Printhead Assembly
ZXP7 P1037750-006.
Refer to the service
manual for instrucations.
Attempt to print
Make sure the ribbon
and ribbon RFID tag
match. Recalibrate
the Tricolor sensor in
the ZXP7 Final test
software. Try printing
several cards.
Try a different ribbon in
the printer to see if it
registers correctly in the
OCP and the ZXP
Toolbox. Does a different
ribbon register correctly?
No No
Is the printer
registering the wrong
ribbon during
initialization?
Yes Error
Ribbon
Not
Recognized
Contact Zebra/
Elevate to Tech
Support Level 3
No
Yes
No
Card Prints
Done
Card Prints
Done
Done
Card
Prints
Error
Contact Zebra/
Elevate to Tech
Support Level 3
Yes
The Ribbon is
incompatible.
Issue closed.
Ribbon Recognized
Done
Done
Ribbon
Recognized
Ribbon Still Not Recognized
Done
Cards Print
Done
Cards
Print
Error Still Occurs
Check to make sure
you are at the most
up to date version of
FW. If not, Upgrade.
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