Zebra ZXP 7 series - Page 31

29
Pg. 25 Out of Ribbon
Pg.26 Ribbon Jam
Pg.27 Ribbon Color Detect Error
Pg.28 Service Center Out of Ribbon
Pg.29 Service Center Ribbon Jam
Pg.30 Service Center Ribbon Color Detect Error
Pg. 31 Reference Page Part 1
Pg. 32 Reference Page Part 2
Pg. 33 Reference Page Part 2
5003
Ribbon Jam
Service Center
Replace the PH using Kit Printhead
Assembly ZXP7 P1037750-006.
Refer to the service manual for
install instructions.
Replace the peel bar by replacing
using the Kit Housing for Printhead
ZXP7 P1037750-007. Refer to the
service manual for install
instructions.
Is the customer
reporting Baggy Roll
even after power
reduction?
Is the peel bar worn
out, preventing the
ribbon from cleanly
peeling off of the
card?
Pull the PH assembly
out of the Printer and
examine the PH for
any debris that could
be tearing the ribbon.
Is there burned on
Debris?
No
No
Yes
Use the ZXP7 test software to
check the ribbon tension settings. If
out, reset them according to
currently accepted tensions. Print a
full roll and see if the ribbon is still
baggy.
Yes
Done
Ribbon
Peels
Cleanly
Contact Zebra/
Elevate to Tech
Support Level 3
No
Yes
Done
Card Prints
Use the ZXP7 test
software to perform a
dampening calibration.
Print a full roll and see if
the ribbon is still baggy.
Still Baggy
Done
No Baggy RollNo Baggy Roll
Done
Still Baggy
Contact Zebra/
Elevate to Tech
Support Level 3
Ribbon Still Sticks to Card
Still Rips
Ribbon
Contact Zebra/
Elevate to Tech
Support Level 3
Contact Zebra/
Elevate to Tech
Support Level 3
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you are at the most
up to date version of
FW. If not, Upgrade.