35
17005/17006
Top/Bottom Laminate Feed
Fail
Is the top/ bottom cartridge
properly installed/ locked in
position? In order to check you
must open the laminator door.
(See Pic 1.0)
Do you have a cartridge
installed that isn’t in use?
If you are laminating only
on the top or only on the
bottom, then both
cartridges can’t be
installed.
Are there flakes of media
blocking the media
sensor? (See Pic1.2)
Open the laminate door
and remove the top and
bottom laminate cartridge
to check.
Visually inspect the area and
remove flakes or pieces of
media. Replace cartridges
and resume laminating.
Use cleaning card to
clean the laminator.
Use the cleaning
cycle prompts found
in the OCP.
Feed Fail
Still Occurs
Send to Service
Center
Pg. 38
No
Send to Service
Center
Pg. 38
Feed Fail
Still Occurs
Yes
Yes
No
Card Laminates
DoneDone
Card Laminates
Open the laminator door and
remove the top or bottom
laminator cartridge that isn’t
being used in the print job.
Close the laminator door
and allow the job to resume
Yes Done
Card
Laminates
Still Feed Fail
Remove the top or bottom
cartridge, reinsert it and turn it until
the cartridge snaps fully into
position. Make sure the laminate is
properly aligned before reinserting
the cartridge. (See Pic 1.1)
No Done
Card
Laminates
Still Feed Fail
Pg. 35 Laminate Feed Fail
Pg. 36 Laminate Heater Fail
Pg. 37 Laminate Cutter Fail
Pg. 38 Service Center Feed Fail
Pg.39 Service Center Heater Fail
Pg.40 Service Center Cutter Fail
Pg. 41 Reference Page Part 1
Pg. 42 Reference Page Part 2
Is the laminator
reading the
laminate
correctly?
No
Open the ZXP toolbox
and under media, check
to see if the laminate is
registering correctly.
(See Pic 1.3)
Check to make sure the
laminate tag isn’t bad.
Try putting another
laminate in the laminator.
Not
Registering
Different Laminate
Works
Tag was bad. Use
Different laminate.
Issue Closed.
Send to Service
Center
Pg. 38
Not
Registering
Yes
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