Zebra ZXP 7 series - Page 40

38
17005/17006
Top/Bottom Laminate Feed Fail
Service Center
Replace the upper
spindle using Kit
Spindle for Upper
Cassette ZXP7
105936G-527. Refer
to the service manual
for install instructions.
Replace the lower
spindle using Kit
Spindle for Lower
Cassette ZXP7
105936G-528. Refer
to the service manual
for install instructions.
Replace the Upper
Laminator cassette
with Kit Upper
Cassette ZXP7
105936G-516
Kit Lower
Laminator Control
Motor ZXP7
10536G-513
Kit Upper
Laminator Control
Motor ZXP7
10536G-512
When received the
printer, did the tech
report a problem with the
cartridges latching or
staying latched/ is their a
problem?
Is the laminator reading the
laminate correctly? Use same
type of laminate as the
customer, but a different roll.
No
Is the top or
bottom cartridge
not latching on the
spindle correctly?
Yes
Yes Upper
Yes Lower
No
Does the top
cartridge latch
properly but
unlatch when you
close the
laminator door?
Is the laminator moving the laminate
into the system? Operate the laminator
with the door open, (See Pic 1.4) and
power cycle the printer. Watch to see if
laminator top and bottom spindle move
and listen for motor movement.
Yes
Contact Zebra/
Elevate to Tech
Support Level 3
Yes
No
Open the ZXP toolbox
and under media, check
to see if the laminate is
registering correctly.
(See Pic 1.3)
Check to make sure
the laminate tag isn’t
bad. Try putting
another laminate in
the laminator.
Not
Registering
Different Laminate
Works
Tag was bad. Tell customer
that laminate is not
supported and return printer
to customer.
Issue Closed
Sensor is malfunctioning/
shorted. Replace with Kit
Card Laminate Sensor
ZXP7 10523G-533
Different Laminate
Doesn’t Work
Still Doesn’t
Register
Contact Zebra/
Elevate to Tech
Support Level 3
Still
Doesn’t
Latch
Contact Zebra/
Elevate to Tech
Support Level 3
Replace either the
Upper or lower
laminator control
motor as needed.
No Movement/
No Noise
Upper
Lower
Pg. 35 Laminate Feed Fail
Pg. 36 Laminate Heater Fail
Pg. 37 Laminate Cutter Fail
Pg. 38 Service Center Feed Fail
Pg.39 Service Center Heater Fail
Pg.40 Service Center Cutter Fail
Pg. 41 Reference Page Part 1
Pg. 42 Reference Page Part 2