37
17019/ 17020
Top/ Bottom Cutter
Fail
Turn the printer off and
back on. Allow the printer
and laminator to
reinitialize and the job to
restart.
Done
Card
Laminates
Error Comes Back
Check to see if the top or
bottom cutter blade is
obstructed. Open the laminator
doors and remove the top and
bottom cartridge. Check the
area for loose media blocking
the sensor and remove it.
Top or bottom
cutter blade or
connection could
be damaged or
failed.
Error Comes Back
Done
Card
Laminates
Send to Service
Center
Pg. 40
Pg. 35 Laminate Feed Fail
Pg. 36 Laminate Heater Fail
Pg. 37 Laminate Cutter Fail
Pg. 38 Service Center Feed Fail
Pg.39 Service Center Heater Fail
Pg.40 Service Center Cutter Fail
Pg. 41 Reference Page Part 1
Pg. 42 Reference Page Part 2
Update the printer to the
latest version of FW for
the laminator. Attempt to
print and laminate a card,
does the cutter still fail?
DoneNo
Yes
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