5
Are there less than 200 cards in the
feeding cassette? Over 200 of the
30 mil cards might not create
enough pressure for the cards to
feed.
Are the cleaning cassette and
cleaning rollers properly
installed? (See Pic 1.5) Tape
removed from the cleaning
rollers?
Are the feeding rollers
dirty?
Clean the feeding rollers with the
feeder cleaning cards through the
OCP cleaning cycle. Press card retry
button.
Yes
Is the card reaching the sensor
on the flipper deck
(See Pic 2.0)
Open ZXP Toolbox, go to printer sensors
and check whether flipper sensor is
seeing card (changing from 0 to 1)
Yes
Send Printer For
Service
Goto Pg. 6
No
No
Remove cards so that
there are less than 200 in
feeder. Press card retry
button.
Remove tape from the cleaning
rollers and properly insert the
cleaning cartridge. Press card
retry button.
No
4014 Card Feed Error
Are cards feeding into the
flipper area?
Instructions
Open the options door and remove
the cleaning cartridge
Is the card feeding
behind the flipper deck?
(See Pic 2.1)
Send Printer For
Service
Go to Pg. 6
Go to
page 4
Go to
Pg. 4
No
Is the Singulation Roller
worn? (See Pic 1.4)
Send Printer For
Service
Go To Pg. 6
Yes
Yes
No
Yes
No
Yes
Yes
Card Still Fails
Card Still Fails
No
Card Still Partial Feeds
Done
Card
Feeds
Done
Card
Feeds
Done
Card
Feeds
No
Toolbox Register Sensor
Pg 4: Feeding Into Flipper? – No
Pg 5: Feeding Into Flipper?- Yes
Pg 6: Service Center Instructions
Pg 7: Reference Page Part 1
Pg 8: Reference Page Part 2
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