80 ZXP Series 9 Card Printer User Guide P1086707-002
Troubleshooting
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
19005 WIFI ASSOCIATION FAILED • During association with an
access point, the association
failed.
• Poor signal quality.
• Low signal strength.
Put the printer antenna in
a similar orientation as the
access point’s antenna, and
re-run the set-up wizard to re-
establish the wireless settings.
19006 WIFI CONNECTION FAILED • They key handshake
following the association
failed.
• WEP Key or WPA
passphrase is incorrect.
Ensure that you have the
correct key/passphrase, then
re-run the set-up wizard to
establish new wireless settings.
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