P1086707-002 ZXP Series 9 Card Printer User Guide 81
Troubleshooting
Clearing a Card Jam
Clearing a Card Jam
A card jam is reported by the printer when a card fails to reach a sensor as expected, or a card
blocks a sensor unexpectedly.
Caution • Do not use tools to remove stuck cards, this will void the product warranty and
may cause damage to the equipment.
Printer
A card jam in the printer will normally occur in one of two places: the card path, or the transfer
station.
Step 1. Open the printer.
Step 2. Open the idler cover.
Step 3. Remove the card (if present). If no card present, continue to next step.
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