Zero B EMERALD RO - Troubleshooting; Addressing Bad Water Taste; Resolving Water Flow Issues

13
Troubleshooting(Sapphire/Emerald)
ZeroBcustomercarehelpdeskNo:02227881234
a) Open the water tap
valve
b) If there is no tap water
supply,closethevalve
c) CallServiceEngineerfor
replacement
d) I f  t h e  t a p  w a t e r
temper ature i s low,
purified water flow will
reduce
e) Switch ON the power
supply.
SOLUTIONS
SYMPTOMS
CAUSES
Beforecallingforservice,
checkthefollowing:
PowersupplyisON
Inletwaterhassufficient
pressure
Checkandcleanthepre-
filter
a) Theproductwatertank
isdirty
b) T h e  p u r i f i e d  wa t e r
might have been kept
foralongtime
c) F i l t e r s  m i g h t  h a v e
exhausted.
a) The tap water valve is
closed
b) Thereisnowatersupply
fromthetap
c) P re -filt er , S edime nt
Filter,RO Membrane
and / or Resin Carbon
Filterischoked
d) T h e  t a p  w a t e r
temperatureistoolow
e) The power supply is
OFF
1) Watertastesbad
2) Water flow stops or
reduces
a) Sanitize the storage
tank
b) Drain the water, clean
the tank and fill fresh
wateragain
c) C a l l  t h e  S e r v i c e
Engineer to check the
filters.