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TROUBLESHOOTING
CAUTION! Opening the housing of the device without a prior contact with a manufacturer’s service
voids the warranty. If you suspect a failure that requires the housing to be opened, contact manufacturer’s
service.
Error description Possible causes Solution
E01 The computer does not
work
The computer is incorrectly
connected.
Verify the connection of computer cables.
The signal cable is broken or
insulation is worn
Verify plug connections. If it is correct and
the problem persists, contact the
customer service of the manufacturer’s
service.
The computer is damaged Contact the manufacturer’s service.
The connection between the
control board and the computer is
blocked
Contact the manufacturer’s service.
E02 The motor does not
operate
Incorrect supply voltage Make sure the voltage is correct. If the
problem persists, contact the customer
service of the manufacturer’s service.
Incorrect connection of the motor
cable
Disconnect the cable and connect it again.
If the problem persists, contact
manufacturer’s service.
The controller is damaged Contact the manufacturer’s service.
E03 The computer failed to
detect speed sensor
signal for 15 seconds
Sensor connection incorrect Contact the manufacturer’s service.
Sensor plug connection incorrect Verify plug connections. If it is correct and
the problem persists, contact
manufacturer’s service.
Sensor failure Contact manufacturer’s service.
E04 Communication error Incorrect connection or damage to
the wires.
Contact manufacturer’s service.
E05 Overload error
Motor failure Make sure the motor has not burnt out. If
not, disconnect the treadmill from the
mains and reconnect it. If the problem
persists, contact manufacturer’s service.
Too low rated current in the
controller.
Replace the controller. Contact the
manufacturer’s service.
Current exceeds the rated value Make sure the weight of the user does not
exceed the maximum value for the device.
E06 Explosion-Proof
Protection. Incorrect
power supply
Supply voltage too low Connect the device to the correct voltage.
Short circuit Contact manufacturer’s service.
E07
Nothing is displayed The safety key is out Insert the safety key.
E08
EEPROM driver error The driver is broken. Contact manufacturer’s service.
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