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Troubleshooting
Meter
Assay method Electrochemistry
Calibration Plasma equivalent
Automatic shuto 2 minutes of inactivity
Hematocrit 15-65%
Measurement units mg/dL or mmol/L
Storage temperature – 4 to 140 °F (– 20 to 60 °C)
Relative humidity Operation: 5% to 90% (non-condensing)
Storage: 5% to 95% (non-condensing)
Operating temperature 39 to 104 °F (4 to 40 °C)
Altitude Operation: 71.7kPA (3048 m)
Storage: 54 kPA (5000 m)
Usage For indoor use
Power source Two CR 2032, 3V lithium battery, replaceable
Result range 20 mg/dL (1.1 mmol/L) - 750 mg/dL (41.67 mmol/L)
Sample whole blood, capillary, or venous
Sample Size 0.3 microliter (300 nanoliters)
Size
3.56
˝
x 2.19
˝
x 0.65
˝
Weight 50 g (w/o battery)
Specifications
Problem Possible cause Easy solution
The meter does not enter test
mode after inserting a test strip.
Test strip is inserted upside down, or
bottom end in, or not fully inserted
into the meter
Insert test strip print side up, top end in
No battery is installed
Battery is installed incorrectly
Install battery with (+) facing up
Flat battery
• Replace battery. Reset date and time,
if necessary
• If meter still does not enter test mode,
contact Zoetis Customer Care
Defective test strip or meter
Blood or foreign objects inside the
test strip port
Contact Zoetis Customer Care
The test does not start after
applying the blood sample.
Blood sample is too small Repeat the test using a new test strip and
a larger blood sample
Defective test strip
Sample applied after meter turns o
• Repeat the test using a new test strip.
Wait for drop and strip icons to appear
before applying blood or control
solution
• If problem persists, contact Zoetis
Customer Care
Defective meter Contact Zoetis Customer Care
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