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Display message What it means What to do
Operating temperature too high Try again after cooling down up the device.
The glucose test result is below the
lower limit (outside the system range)
Repeat the test. If the result is still too low, contact your
veterinarian for further help.
The glucose test result is higher than
the upper limit (outside the system
range)
Repeat the test. If the result is still too high, contact your
veterinarian for further help.
The hematocrit test result is too low Repeat the test. If the result is still too low, contact your
veterinarian for further help.
The hematocrit test result is too high Repeat the test. If the result is still too high, contact your
veterinarian for further help.
Error Codes (continued)
Display message What it means What to do
Dead/flat battery • Replace battery. Reset date and time, if necessary.
• If meter still does not enter test mode, contact Zoetis
Customer Care.
• Bluetooth
®
pairing failure
• Wrong pairing key entered
• Ensure Bluetooth
®
is turned on your mobile device and you
have started the AlphaTrak Application. Press “Get results”
on your mobile application to establish the connection.
• If you are pairing an AlphaTrak 3 meter to the AlphaTrak
mobile app for the first time, press on “Device” on the left
side of the bottom menu of the app. Then click on “Add a
Meter”. Select the meter you want to pair from the list and
confirm. Next, a 6-digit pairing key will be displayed on
your AlphaTrak 3 meter. Please enter these 6 digits to your
AlphaTrak app on your phone (pop-up window). This will
complete the pairing process.
• If the error still occurs, contact Zoetis Customer Care.
Error Codes (continued)
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