23
My X6 is Not Properly Configured
If you cannot access the Web from the computers that are directly
plugged into the X6 with Ethernet cables, check these items:
• Try rebooting each computer. This will allow for the
computers to release and renew their IP addresses.
• Ensure that you are using the correct VPI, VCI, Protocol, and
Encapsulation settings. To enter the information again, log
into the Zoom Configuration Manager, enter the correct
information on the Basic Setup page, then click Save
Settings and Write Settings to Flash.
¾ If you used settings provided by your service provider,
make sure that you entered the information correctly. If
you still cannot connect, look up your provider in the
ADSL Internet Settings Tables on page 31 and try the
setting(s) shown, if different.
¾ If you used settings from the ADSL Internet Settings
Tables, return to the tables and find the next most
frequently used settings for your provider.
• If your Encapsulation begins with PPP, ensure that you have
typed your ADSL Username and Password correctly. (Note
that this is NOT the user name and password you used to log
into the Zoom Configuration Manager on page 7.) Open the
Basic Setup page, then enter the correct User Name and
Password in the boxes provided. Click Save Settings and
Write Settings to Flash.
• Verify that your service provider’s ADSL connection is
functioning properly. (Place a call to your service provider’s
customer support department to verify this.)
• Verify that the Web browser on the computer on which you
installed the software is configured for a network connection
(this might be called a “Local Area Network” or “broadband”
connection). If you need help configuring your Web browser,
refer to the User’s Guide on the CD for more detailed
instructions.
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