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wireless signal in order to maximize voice/data performance.
If the AT&T Home Base signal strength indicator does not display high signal strength (Blue) or
voice/data performance is unacceptable, you may need to relocate the device to another part of the
home with a stronger wireless signal.
Will my AT&T Home Base work in areas with no or low wireless signal strength?
A strong wireless signal (Blue) is recommended for optimal performance. A moderate signal (Green) may
be sufficient. If you do not see a blue/green light, you may want to choose an alternate location.
Does the AT&T Home Base support both voice and data?
Yes, you can use your AT&T Home Base for both voice and data, as long as you subscribe to AT&T
Wireless Home Phone and Wireless Home Internet plans for the Home Base.
Why don't I see the name of the caller on caller ID?
The AT&T Home Base, similar to other wireless devices, supports calling number identification.
However, contact names stored on your cordless home phone may display for incoming calls.
Can I move my AT&T Home Base and use it in another location?
Yes, you can use your device anywhere in the U.S. where AT&T is authorized to provide wireless
services. All you need is a power outlet and strong AT&T wireless signal.
When I dial a seven-digit number using the AT&T Home Base, I get a message that the number
cannot be completed as dialed. Does the AT&T Home Base support seven-digit dialing?
The AT&T Home Base requires 10-digit dialing for domestic calls in most areas.
Can I make international calls with my AT&T Home Base?
Yes. To add international calling to your account, please call 611 from your connected phone, or
1-800-331-0500.
Can I use my AT&T Home Base internationally?
No. Use is limited to the United States, Puerto Rico, and U.S. Virgin Islands.
What is the warranty on the AT&T Home Base?
The AT&T Home Base has a 12-month limited warranty. For details, see page 37.
I can't make or receive calls with my AT&T Home Base. What should I do?
Please follow the troubleshooting steps in this User Guide. If further assistance is required, call
1-800-331-0500.
How many devices can I connect to my AT&T Home Base?
There are two phone ports to connect your phone or answering machine. For data, you can connect up to
20 devices via Wi-Fi simultaneously and one device via Ethernet.
How can I check my data speed?
You can check your data speed by visiting att.com/speedtest.
Will connecting additional devices affect my data speed?
Yes, active use of multiple devices will decrease your data speeds.
Can I change my Wi-Fi network name and password?
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