Troubleshooting
Problem Recommended Action
The connection 
between your 
device and a PC 
through a USB 
cable cannot be 
established.
•  Install the software, and run the 
installation program in the path of 
My Computer. 
•  If the driver of your device is 
abnormal, reinstall the software. 
You need to uninstall the software 
rst.
The connection 
between your 
device and a 
client through 
Wi-Fi cannot be 
established.
•  Ensure that the Wi-Fi function is 
enabled.
•  Refresh the network list and select 
the correct SSID.
•  Check the IP address, and ensure 
that your client can automatically 
obtain an IP address.
•  Enter the correct network key (Wi-
Fi password) when you connect 
the client to your device.
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