21
Getting started
Coverage
We want you to get the most out of your 
mobile broadband service. A weak signal may 
mean you’re in a poor coverage area.
To check your coverage and for support, go 
online to www.o2.co.uk/coveragechecker or 
send ‘CHECK’ followed by the postcode where 
you are to 61202 from your mobile phone  
(e.g. CHECK SL1 4DX).
Putting in the sim
1.  Hold your dongle with the O
2
 logo facing  
  upwards.
2.   Holding the dongle firmly, use your  
  thumb to slide the sim cover down and  
  lift the cover off. 
3.   Take the sim card that came with your  
  pack, and slide it into the tray with the  
  gold chip facing down.
4.   Slide the sim cover back on (it should  
  click into place).
Keep your number safe 
It’s a good idea to save your mobile broadband 
number in your phone’s address book.  
You’ll find it on the card you popped your 
sim out of (and on your dispatch note, if you 
bought it online). You’ll need it if you call our 
customer services team for help.
If you’re on Pay & Go, you’ll also need your 
number to buy data (and a credit or  
debit card).