21
Getting started
Coverage
We want you to get the most out of your
mobile broadband service. A weak signal may
mean you’re in a poor coverage area.
To check your coverage and for support, go
online to www.o2.co.uk/coveragechecker or
send ‘CHECK’ followed by the postcode where
you are to 61202 from your mobile phone
(e.g. CHECK SL1 4DX).
Putting in the sim
1. Hold your dongle with the O
2
logo facing
upwards.
2. Holding the dongle firmly, use your
thumb to slide the sim cover down and
lift the cover off.
3. Take the sim card that came with your
pack, and slide it into the tray with the
gold chip facing down.
4. Slide the sim cover back on (it should
click into place).
Keep your number safe
It’s a good idea to save your mobile broadband
number in your phone’s address book.
You’ll find it on the card you popped your
sim out of (and on your dispatch note, if you
bought it online). You’ll need it if you call our
customer services team for help.
If you’re on Pay & Go, you’ll also need your
number to buy data (and a credit or
debit card).
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