Setting up an existing ACN nbn™ Bundle Phone service
If you are an existing ACN nbn™ Bundle customer and have an ACN Phone Adaptor you have two options:
Connect your phone directly to your Premium Wi-Fi modem (recommended)
• go to your ACN MyAccount at www.acnpacic.com/myaccount and log in.
• select your bundled voice service and under the Plan Details section, follow the prompts to move your bundled
phone service over from your existing adaptor.
Connect your phone using your existing ACN Phone Adaptor
Unplug your ACN Phone Adaptor from your old modem’s ethernet port and reconnect it to one of the spare yellow
ethernet ports on the back of your new modem.
Phone cable
Ethernet cable
Checking your phone service
Check that your phone service is working correctly by making a call from your phone connected to your existing ACN Phone
Adaptor. If you are unable to hear a dial-tone or cannot successfully make a phone call, please refer to the Troubleshooting
section of this guide.
Getting to know your phone’s feature list
To enable and disable phone features such as call forwarding, visit www.acnpacic.com/myaccount. For more information
on these features, please refer to our Digital Phone Feature List and Star Codes found at www.acnpacic.com/wp-content/
uploads/2015/09/MKT-2368-VoIP-Feature-list.pdf
Getting to know your modem
For more information on your new Premium Wi-Fi modem please refer to the ZXHN H268A Home Gateway User Manual in your
modem box.
Please note, your modem runs a specic ACN rmware version and certain features and ports have been disabled including
the USB and Phone 2 port.
Optimising your broadband experience
NBN Co. provide a great interactive tool enabling you to get the most out of your connection - visit www.nbnco.com.au/learn-
about-the-nbn/in-home-optimisation.html for more information.
Option
1
Option
2
ACN Phone Adaptor
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