Zte ZXV10 B860H - User Manual

Questions and Answers

P
pstephensJul 27, 2025
Why is the Zte Set-top boxes remote control failing?
- M
  Michelle PerezJul 27, 2025
  If the remote control for your Zte Set-top box isn't working, there could be several reasons. It might be physically damaged, in which case you'll need a new Bluetooth remote control. The Bluetooth pairing might have failed; try pressing and holding the pairing buttons simultaneously for 3 seconds to start pairing. Check if the batteries are missing, installed incorrectly, or dead; install them correctly or replace them. Finally, make sure there are no obstacles between the remote and the STB, and ensure the remote is close enough to the STB.
H
Heather MataAug 2, 2025
What to do if there is no image on the Zte ZXV10 B860H TV screen?
- L
  Lee CurtisAug 2, 2025
  If there's no image on your Zte Set-top box TV screen, it might be because the STB is in standby mode. Try turning it on by pressing the key on the remote control. Another reason could be that the video cable isn't properly connected; try reconnecting it. Also, ensure the video input source on your TV is correctly set, and switch the system mode until the EPG page appears.
D
David JonesAug 8, 2025
What to do if there is no sound from the Zte ZXV10 B860H speaker?
- S
  Sabrina HudsonAug 8, 2025
  If you're experiencing no sound from the speaker of your Zte Set-top box, first ensure the STB isn't in standby mode by pressing the power key on the remote control. Check that the audio cable is properly connected; if not, reconnect it. Also, verify that neither the STB nor the TV is muted, and that the volume is turned up.
R
Robert HartmanAug 14, 2025
What to do if user cannot connect to the Zte ZXV10 B860H Set-top boxes EPG homepage?
- J
  James PowersAug 14, 2025
  If you cannot connect to the EPG homepage on your Zte Set-top box, it might be due to the network cable not being properly connected. Ensure it is correctly connected, or try replacing it with a new one. The service network might also be experiencing issues; wait for the service to be restored or contact your service provider. Another possibility is that the network configuration is incorrect; reconfigure the network parameters.
C
cwilliamsAug 21, 2025
Why is the indicator not lit after switching on the Zte ZXV10 B860H?
- R
  rmyersAug 21, 2025
  If the indicator light isn't on after switching on your Zte Set-top box, it could be due to a few reasons. First, make sure the power adapter is properly connected. If it is, the power adapter might be damaged, and you should consult your service provider to replace it. Lastly, check if the power outlet has power.

Summary

Safety Instructions

Important Safety Instructions

Crucial safety guidelines for electrical, environmental, and operational safety.

Service

Guidelines for device servicing and handling common issues.

FCC Statement

Regulatory information regarding FCC compliance and potential interference.

FCC Radiation Exposure Statement

Details on compliance with RF exposure limits and installation requirements.

Packing List

Panels

Front Panel

Overview of the front panel components and indicators.

Rear Panel

Description of rear panel interfaces and ports.

USB Interface Panel

Details on the USB ports for peripheral connections.

Connecting Up

Connecting Network

Methods for connecting the STB to a network (xDSL, LAN, Wi-Fi).

Video and Audio Connections

Steps for connecting the STB to a TV via AV or HDMI.

Power ON

Instructions for powering on the STB and connected devices.

Upgrade

Information on the automatic STB software upgrade process.

Remote Control

Operation Guide

Common Operations

How to switch standby state, use the launcher, and navigate menus.

Volume Operations

How to mute, unmute, and adjust the audio volume.

Controlling Program Playing

How to pause, resume, and navigate program playback.

Input Operation

How to change the input method for the device.

Pairing Operation

Steps to pair the remote control with the STB.

Sleep Mode and Wake Up

How the device enters and exits sleep mode.

Troubleshooting

Indicator and Connectivity Issues

Solutions for the indicator not lighting up and connection problems.

Display and Sound Issues

Troubleshooting steps for no image or no sound on the TV.

Remote Control Failures

Diagnosing and resolving issues with the remote control.

Technical Specification

Zte ZXV10 B860H Specifications

General

GPU	Mali-450
Storage	8 GB
Wi-Fi	802.11 b/g/n
Bluetooth	No
Video Output	HDMI 2.0
Ethernet	10/100 Mbps
USB Ports	2 x USB 2.0
RAM	1GB
Operating System	Android
Audio Output	HDMI
Power Supply	12V/1A