videos. For products that need to be replaced after being confirmed by ZWO in writing, the user
should return the fully packaged product, together with all accessories, manuals, etc., to the
address designated by ZWO.
By sending back the product, the user agrees to pay the maintenance fee that may be incurred
during the product maintenance process, which is not covered by the warranty service, and ZWO
will return the product after payment.
2. For products that need to be sent back for after-sales service, ZWO will provide the
corresponding RMA code for reference. ZWO will not accept any product sent back without an
RMA number without ZWO's written confirmation.
3. If the user purchased the ZWO product from a ZWO agent, he can directly contact the ZWO
agent to obtain relevant after-sales service.
6. Warranty
1. ZWO provides 2-year free warranty service for the products purchased by users from the
company, and the warranty period starts from the day after the user receives the product; for AM3
equatorial mount products, the warranty period starts from the activation date of the user's
equipment.
2. If the user encounters the following damage-on-arrival (DOA) situations and contacts ZWO
within the corresponding period, and issues product purchase invoices and relevant certificates,
ZWO will provide free postage service and provide the following products after-sales replacement
(or partial replacement), repair or return (or partial return) service:
1) Product quality problem: If the user finds a quality problem with the product within 180 days
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