For repairs and other services, please contact us.
Email address: info@zwoptical.com
Tel: 0512-6592 3102
For cameras purchased from agents, please contact your dealer for
after-sales service.
6 Warranty and Return Policy
We provide 2-year warranty for our products.
We will offer the repair service for free or replace the item for free if
the EAF does not work properly within the warranty period. After
the warranty period, we will continue to provide repair support and
service on a charged basis.
This warranty does not apply to damage that occurred because of
abuse or misuse, or damage caused by a fall, or any other
accidental failures after purchase.
The customer must pay for shipping when shipping the EAF back
for repair or replacement.
If you get a faulty EAF, please contact us as soon as possible
through email: info@zwoptical.com. Please describe the problem in
detail, and we will do our best to solve the problem. Most instances
are perceived problems which are caused by a bad driver install or
software configuration.
For customers who bought the camera from our dealer, the dealer
is responsible for the customer service.
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