ZyXEL Communications PM7516-R0 - Zyxel Device Access and Login

Chapter 13 Troubleshooting
PM7516-R0 / PM7116-R0 User’s Guide
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13.2 Zyxel Device Access and Login
I forgot the IP address for the Zyxel Device.
1 The default LAN IP address is https://192.168.0.1.
I forgot the password.
1 See the cover page and device label for the default login name and associated password.
2 If those do not work, you have to reset the device to its factory defaults. See Section 1.4.4 on page 12.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address is https://192.168.0.1
.
• Manually configure your computer’s IP address to 192.168.0.X (X represents any number from 2 to
254. For example, 192.168.0.25. Then set the subnet mask as 255.255.255.0.
• If you changed the IP address (Section 4.2 on page 20), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the Zyxel Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 1.4.1
on page 9.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 Reset the device to its factory defaults and try to access the Zyxel Device with the default IP address.
See Section 1.4.4 on page 12.
5 If the problem continues, contact the network administrator or vendor.
I can see the Login screen, but I cannot log into the Zyxel Device.
1 Make sure you have entered the password correctly. See the cover page and device label for the
default login name and associated password. The field is case-sensitive, so make sure [Caps Lock] is not
on.