ZyWALL 5 Internet Security Appliance
17
Click Finish to save and complete the
wizard setup. Otherwise, click Back to
return to the previous screen.
4 Troubleshooting
PROBLEM CORRECTIVE ACTION
None of the
LEDs turn on
when you turn
on the ZyWALL.
Make sure that you have the power adaptor connected to the ZyWALL and an appropriate
power source. Check all cable connections.
If the LEDs still do not turn on, you may have a hardware problem. In this case, you should
contact your local vendor.
Cannot access
the ZyWALL
from the LAN.
Check the cable connection between the ZyWALL and your computer or hub. Refer to the
section on front panel for details.
Ping the ZyWALL from a LAN computer. Make sure your computer’s Ethernet card is
installed and functioning properly.
Cannot ping any
computer on the
LAN.
If the 10/100M LAN/DMZ LEDs are off, check the cable connections between the ZyWALL
and your LAN computers.
Verify that the IP address and subnet mask of the ZyWALL and the LAN computers are in
the same IP address range.
The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.
Find out the verification method used by your ISP and configure the corresponding fields.
Cannot get a
WAN IP address
from the ISP.
If the ISP checks the WAN MAC address, you should clone the MAC address from a LAN
computer. Click WAN and then the WAN tab, select Spoof WAN MAC Address and enter
the IP address of the computer on the LAN whose MAC address you are cloning.
To Next Page
Loading...
