Why can't my ZyXEL Communications Gateway get a WAN IP address from my ISP?
- SSally AlvarezSep 12, 2025
If you cannot get a WAN IP address from your ISP with the ZyXEL Communications Gateway, the ISP provides the WAN IP address after authentication which may require a username and password, MAC address, or host name. If using PPPoE or PPTP, ensure you have the correct Service Type, User Name, and Password, noting that these are case-sensitive. If your ISP requires MAC address authentication, clone your computer's MAC address as the ZyWALL's WAN MAC address. If host name authentication is needed, configure your computer's name as the ZyWALL's system name.














