ZyWALL 5 User’s Guide
Chapter 42 Troubleshooting 525
42.5 Problems with Internet Access
42.6 Problems with Remote Management
42.7 Problems Accessing the ZyWALL
Table 203 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
Cannot access the
Internet.
Connect your cable/DSL modem with the ZyWALL using the appropriate cable.
Check with the manufacturer of your cable/DSL device about your cable
requirement because some devices may require crossover cable and others a
regular straight-through cable.
Refer to Chapter 7 on page 121 or Chapter 29 on page 423 and verify your
settings.
Table 204 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyWALL from the
LAN or WAN.
Refer to Section 21.1.1 on page 329 for scenarios when remote management
may not be possible.
When NAT is enabled:
• Use the ZyWALL's WAN IP address when configuring from the WAN.
• Use the ZyWALL's LAN IP address when configuring from the LAN.
Refer to Section 42.2 on page 523 for instructions on checking your LAN
connection.
Refer to Section 42.4 on page 524 for instructions on checking your WAN
connection.
Table 205 Troubleshooting Accessing the ZyWALL
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyWALL.
The default password is “1234”. The password field is case sensitive. Make sure
that you enter the correct password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password. See
Section 2.3 on
page 56 in Chapter 2 on page 55 for details.
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