What to do if I cannot ping any computer on the LAN using my ZyXEL Communications Gateway?
Check the 10M/100M LAN LEDs on the front panel of your ZyXEL Communications Gateway. At least one of these LEDs should be lit. If both are off, inspect the cables connecting your Gateway to the hub or the station. Additionally, verify that the IP address and subnet mask of both the ZyXEL Communications Gateway and the computers are on the same subnet.
How to access the ZyXEL Communications Gateway via the console port?
First, check that the ZyXEL Communications Gateway is properly connected to your computer’s console port. Next, ensure your communications program is correctly configured with VT100 terminal emulation, no parity, 8 data bits, 1 stop bit, and data flow set to none. The default speed is 9600 bps, but try other speeds in case it has been changed.
Why can't my ZyXEL Communications Gateway get a WAN IP address from my ISP?
If you cannot get a WAN IP address from your ISP with the ZyXEL Communications Gateway, the ISP provides the WAN IP address after authentication which may require a username and password, MAC address, or host name. If using PPPoE or PPTP, ensure you have the correct Service Type, User Name, and Password, noting that these are case-sensitive. If your ISP requires MAC address authentication, clone your computer's MAC address as the ZyWALL's WAN MAC address. If host name authentication is needed, configure your computer's name as the ZyWALL's system name.
What is the default password for ZyXEL Communications Gateway and how to reset it?
If you cannot access the ZyXEL Communications Gateway, remember that the default password is “1234”, and the password field is case sensitive. If you still cannot access the device, use the Reset button to restore the factory default configuration file, which will restore all factory defaults, including the password.
General| Brand | ZyXEL Communications |
|---|---|
| Model | ZYWALL 5 |
| Category | Firewall |
| Language | English |
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