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6 Troubleshooting the NIC
This chapter explains how to:
■ Install and use the 3Com Connection Assistant.
■ Access 3Com support databases.
■ Troubleshoot NIC installation problems.
■ Troubleshoot NIC and network connection problems.
■ Troubleshoot Remote Wake-Up.
■ Remove the NIC diagnostics software.
■ Remove the network driver.
Installing and Using the 3Com Connection Assistant
The 3Com Connection Assistant is an optional Web-based software component that
allows users access to a variety of interactive technical support services.
These services can help you:
■ Fix NIC installation problems.
■ Fix network connection problems.
■ Download the latest NIC drivers.
■ Access a list of frequently asked questions as well as the 3Com Knowledgebase.
System Requirements
To install and use the 3Com Connection Assistant requires:
■ Windows 95, Windows 98, Windows Me, Windows 2000, or Windows NT 4.0.
■ Internet Explorer version 4.0 or later or Netscape Navigator version 4.06 or later.
■ Microsoft Java Virtual Machine (JVM)
Refer to your PC documentation if you are unsure whether your PC is a Microsoft Java
Virtual Machine (JVM).
Installation
1 Insert the EtherCD in the CD-ROM drive.
The EtherCD Welcome screen appears. If the EtherCD Welcome screen does not appear,
enter the following command from the Run option of the Windows Start menu:
d:\setup.exe
where d:\ represents the letter name of the CD-ROM drive.
2 Click NIC Software.
NOTE: To access a database of technical information that can help you diagnose
and solve NIC installation, configuration, and upgrade problems, go to:
http://knowledgebase.3com.com
NOTE: The 3Com Connection Assistant is currently not supported in Windows XP.
Check the 3Com Web site for support updates.
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