3M™ AT9000 MK2 Full Page Reader User Guide Maintenance
C.
Customer Service
If you cannot solve the problem after following the instructions on page 39, contact 3M’s Global Technical
Services (GTS).
Before contacting GTS
Be prepared to provide the information required to properly diagnose the problem:
•
A detailed description of the problem
•
A detailed description of the actions taken to correct the problem
•
The serial number of the reader (located on the reader’s bottom panel)
Contacting GTS
Once you have the above information, contact GTS via one of the following methods:
The Americas
Direct line: +1 613-722-3629
Main number: +1 613-722-2070
Fax: +1 613-722-2063
E-mail: 3M-AiT-gcs@mmm.com
United Kingdom
Direct line: +44 (0) 1635 264 140
Main number: +44 (0) 1635 580 666
Fax: +44 (0) 1635 369 40
E-mail: gcs-uk@mmm.com
Asia, Pacific and Australia
Telephone: +65 6450 8888
Fax: +65 6458 5432
Copyright 2018 IDScience Inc. Rev. 20180725
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