Aastra 9116LP - Troubleshooting Common Issues; Display and Audio Problems; Feature and List Functionality Issues; Callers List and Call Waiting Problems

22
Troubleshooting
Troubleshooting
The display is blank on my phone
You may have more than one 9116LP connected to a line card while using line power
mode. Try using the power adapter supplied with the phone to resolve this problem.
The display is blank on my phone and the ringer volume is low
If using the power adapter, check to ensure that it is connected properly to the phone
and connected to a working electrical outlet. You can test the outlet with another
device, such as a lamp.
The speakerphone does not work
The handsfree speakerphone may have been intentionally disabled by your Company
to meet internal requirements. If speakerphones are allowed, see
To disable (or to
activate) the speakerphone on page 8 for instructions.
The display is in the alternate language.
See page 9 for instructions to change the display language.
The cursor doesn’t move when saving in the Directory.
The number or name is too long. Numbers and names can be no longer than 16
characters.
I cannot hear a caller.
Make sure the handset cord is inserted securely into the jack and make sure the
receiver volume is high enough.
The telephone wobbles.
Check that the handset cord is placed in the channel between the stand and the
telephone. See the illustration on page 5.
I cannot program a memory key.
Some of the memory keys may be factory-programmed. These keys are locked and
cannot be erased or reprogrammed.
Callers are not identified on the display.
Let the telephone ring at least twice before answering. If that doesn’t work, you may
not have a Calling Line Identification
†
service. To subscribe, contact your local
telephone company.
The Callers List is empty.
Until you subscribe to Calling Line Identification
†
service, your telephone does not
record incoming calls.
I cannot dial a number in the callers list.
The caller may have an unknown number.
How do I answer Call Waiting?
To answer a Call Waiting call, press B. You may have to subscribe to a Call Wait-
ing
†
service to use this feature.
†
This service may have a different name in your area. Contact your telephone company for information.