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AC500-eCo - 31 -
Hardware Introduction
4.4 Services and Training
4.4.1 Technical Support Center
ABB operates a Technical Support Center to assist with even the most difficult of problems.
Consultation by phone (Helpline)
Failure analysis and removal at the machine/installation
In order to provide the customer with qualified assistance, customers are requested to provide
the following:
Provide all required application documentation and information.
Provide access (if required) to the system being examined.
Assign key individuals to assist as required.
For inquiries and orders, please contact:
Germany: ABB STOTZ-KONTAKT GmbH
Dept. STO/CPT, Control Engineering Helpline
Eppelheimer Straße 82
D-69123 Heidelberg
Germany
Postfach 10 16 80
D-69006 Heidelberg
Germany
Phone +49 6221 701-1444
Telefax +49 6221 701-1382
E-Mail: desst-helpline.desto@de.abb.com
France:
China:
For further information about control engineering please also refer to our Internet Website
http://www.abb.de/stotzkontakt.
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