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Make sure the Collar is turned on.
Check if the baery level is low on either the Collar or
the Remote.
The range of the remote may be affected by a number
of factors like terrain, weather, vegetaon, transmis-
sion from other radio devices and so on.
Try tesng the Collar using the test light tool (see
above).
Try increasing the smulaon level (please refer to the
How To Find The Best Smulaon Level For Your Pet
secon).
Make sure the Collar’s contact points are in good
contact with your pet’s skin. Refer to the Collar Fing
secon for more informaon.
Make sure the Collar is charged.
When charging the Collar for the first me, charge it
for at least 4 hours. Subsequent charges only take 2-3
hours.
TROUBLESHOOTING GUIDE
My pet doesn’t
react to
stimulation
The collar
won’t turn on
The collar isn’t
responding to
the remote
Check if the Remote is locked (The icon is blinking
when you are pressing the buon).
Make sure the Collar is turned on.
Check if both the Collar and the remote are sufficiently
charged.
Try pairing the Remote and Collar again (refer to the
How to Pair the Remote with the Collar secon).