Help with your FreeStyle Libre Reader Software Update
IMPORTANT: After updating your Reader, it will be unable to scan any Sensor you
are currently wearing.
Before starting the update
While the update is in progress
Problems with the update
Update does not start
What it means: The update cannot start.
What to do: Make sure the Reader is plugged into your computer and you are
connected to the Internet. Also try connecting to a different USB port on your
computer.
Check your Reader is fully charged and you have Internet access.•
Make sure your computer is plugged into a wall power socket.•
DO NOT unplug the Reader from your computer until you see the Update
Successful screen. This may interrupt the update and your Reader may not
function properly.
•
DO NOT shut down your computer or force it into “hibernate,” “sleep,” or “stand-
by” mode. If you are using a laptop, do not close the laptop. This may interrupt
the update and your Reader may not function properly.
•
The Reader may power off and power back on while it goes through the update.
Wait until you see the Update Successful screen.
•
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