Abcon ProShip - Troubleshooting; General Troubleshooting Tips; Specific Error Indicators

PROSHIP
®
13
TROUBLESHOOTING AND HELPFUL TIPS
ThePOSTSHIP
®
hasbeendesignedtobehighlyrobustandgiveyearsofreliableand
accurateuse.Neveroverloaded,droporshockthescaleasinsidealldigitalscalesare
delicate load cells which measure the weight of an item. They are easily and can
sometimes be permanently damaged so it’s important that if scales are to be shipped or
movedanywheretheyarepackedverywellandhandledcarefully
ThemostcommonreasonsformalfunctioningscalesandinaccuracyarefaultyAC
adapters, low batteries or bad battery connections. If a problem is found whilst using an
ACadapter,itisrecommendedtotestusingbatteries.Itisalsorecommendedtochange
batteries on a regular basis.
NEVERuseanACadapteratthesametimeashavingbatteriesinstalled.
Digital scales always perform slowly and to some extent inaccurately when cold (under
15°C/59°F)oriftheyaretoohot(over30°C/86°F),soit’srecommendedtooperateat
normalroomtemperaturesof19-30°C(66-86°F).Theoperatingtemperaturerangeofthis
modelis0-40°C(32-104°F).
1. If the scale does not seem to be accurate, or display shows Err-C, recalibrate as
 describedonPg9.
2. MEASUREDWEIGHTDOESNOTSTAYSTILLANDCONSTANTLYCHANGESUP
 ORDOWN:
 ThisisusuallycausedbyafaultyACadapter.Pleasetestunitusingagoodquality
 setofbatteriestoseeifthismakesadifference.IfitdoesmakeadifferenceanewAC
adapter can be sent under warranty by contacting your supplier.
3. THEBACKLIGHTOFTHEDISPLAYCONSTANTLYFLASHESONANDOFF:
 ThisisusuallycausedbyafaultyACadapter.Pleasetestunitusingagoodquality
 setofbatteriestoseeifthismakesadifference.IfitdoesmakeadifferenceanewAC
adapter can be sent under warranty by contacting your supplier.
4. THEDISPLAYISPERMANENTLYSHOWINGONEEEEE:
 Thisindicatesthescalewasdropped,shockedorsomehowdamagedandthedelicate
 loadcellshavebeendamaged.TryrecalibratingasdescribedonPg9.Ifthisdoes
 notresolvetheproblemcontactyoursupplier.
5. THEDISPLAYSHOWSErr-0:
 Thescalehasbeenoverloaded.Ensurethatyouhavenotplacedatotalorcombined
weight (including when using TARE) in excess of the scales maximum capacity.
6. THEDISPLAYSHOWSUNSTORFLASHES Err-S:
 Thisindicatesthatthescaleisnotonalevelstablesurface.Repositionthescaleand
 ensurethatthereisnothingjammingorstuckbetweenthescalebodyandplatform.
 Ifthisdoesnotresolvetheproblemcontactyoursupplierastheloadcellsmaybe
fatally damaged.