5-2 IP35/IP35-E
Q: How to get a quick response for my request on technical support?
A: Please carry out a simple troubleshooting before sending “Technical Support Form”:
System boot-up fails after the system had been assembled:
Check the motherboard’s supporting specifications first to see if all the key components
attached in your system can meet.
To do so, you may:
• Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and
Power Supply), and then reboot.
• If the trouble still exists, try another VGA card of different brand/model to see if the
system will start.
• If the trouble still exists, try another memory module of different brand/model.
• If the trouble still exists, try another CPU and Power Supply.
If the system runs successfully, shut it down and start re-installing the interface cards and
devices that were previously installed in the system. Re-install and start the system one at a
time until the system won’t start.
Malfunction in the OS:
If the system hangs after resuming from S3 or some testing program, if the CPU cannot be
recognized properly, if the display resolution mixed, or if a certain program cannot be
executed, etc, you may:
• Upgrade the motherboard’s latest BIOS version.
• Upgrade the add-on device’s latest driver version.
• Check if there is any conflict in the “Control Panel/System Properties”.
Q: How to fill in the “Technical Support Form”?
A: To fill in this “Technical Support Form”, please refer to the following instructions:
• Region: Type in your country name.
• E-mail: Type in your contact E-mail information.
• First name: Type in your first name.
• Last name: Type in your last name.
• Subject: Type in the model name and the problem of your motherboard.
Example 1: AA8XE and SCSI 29160 malfunction
Example 2: AA8XE boot fails, POST code AF
Example 3: AA8XE (system hang when S3 resume)
• Motherboard: Type in the model name and revision number of your motherboard.
Example: AA8XE REV: 1.00
• BIOS Version: Type in the BIOS version of your motherboard. (You can find it on the
screen during the POST sequence.)
• CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the
over-clocking status if you had done so.)
Example: Intel 650 3.4GHz (OC FSB=220MHz)
• Memory brand: Type in the brand and model name of your memory module.
Example: Memory brand: Kingston (KVR533D2N4/1G)
• Memory size: Type in the size of your memory module.
Example: 512M* 4PCS
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