ACDC RAPTOR - Standard packing list; Included Components; General Error Code; Troubleshooting Error Codes

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Standard packing list
Item
Quantity
Door opener
1
Track ( incl. Clutch)
1
Remote control
2
Door bracket
1
Wall bracket
1
“U” bracket A
2
“U” bracket B (If aluminum track)
1
Iron angle A
2
Track bracket
1
Clutch cord
1
Cord pendant
1
Straight arm
1
Bent arm
1
Fixing kit
1
General Error Code
Code
Failure
Possible causes
Proposed solutions
E1
No signal
detected on main
hall sensor
Main hall sensor loose
Check & fix connection between
main hall sensor and PCBA.
E2
No signal
detected on sub
hall sensor
Sub hall sensor loose
-Check & fix connection between
sub hall sensor and PCBA.
-Power off and restart the device
E3
Sub hall count
faster than main
hall
Main hall sensor and
sub hall sensor wire
switched
Swap main hall sensor and sub hall
sensor wire on PCBA, learn travel
limit again.
E4
Wicket door
terminal open
circuit
-Wicket door is open
-Wicket door
connecting wire is loose
-Wicket door terminals
are loose
-Close the wicket door
-Fasten the wicket door connecting
wire
-Fasten the wicket door terminals
E5
Motor not work
-Incorrect type motor is
used
-Motor is damaged
-Replace with a correct type motor
-Replace with a new motor
E6
Door blocked
during closing
-There's object under
the door
-Stuck between door
track and door
-Move away object under the door
-Adjust door installation & reset
travel limit