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If your AcuRite product does not operate properly after trying
the troubleshooting steps, visit www.AcuRite.com or call
(877) 221-1252 for assistance.
Problem Possible Solution
Cannot access data
online or on the
AcuRite mobile app
• Verify under Status that data was received from the
indoor display. The timestamp should update every
18-36 seconds.
• Verify that you created an account or logged into an
existing account at www.MyAcuRite.com or in the
AcuRite app, and that you input the display’s
DEVICE ID as a part of the account setup.
• Verify the PC that the display is connected to is
always powered ON.
• Verify the PC that the display is connected to is
always connected to the internet.
• Verify that the display’s DEVICE ID is entered
correctly in the PC Connect software on your PC.
• Verify that “Sharing” is enabled in the PC Connect
software on your PC.
• Verify that the display’s DEVICE ID is correct in your
www.MyAcuRite.com and/or AcuRite mobile app account.
• Follow on-screen troubleshooting steps in the PC
Connect software.
No data received from
indoor display
• Verify that the USB cable is securely connected to the
display AND to the PC.
• Verify the display is powered ON.
• Restart the PC Connect software.
• Unplug the USB cable from the PC for 1 minute,
then plug the cable back in again.
• USB port may be malfunctioning, try using a different
USB port.
Troubleshooting
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