warranty and non-warranty repairs on Adtec-manufactured equipment, excluding Studio
Encoders.
Plan Comparisons
Feature/
Plan Name
Priority-24 Standard Priority Limited
Hours 24 Hours/Day; 7
Days/Week
9:00 AM – 5:00 PM,
(U.S.Central Standard Time),
Excludes Weekends & Holidays
Call Response Time Same day- 2 hours (1st
in order of call list)
Same Day: 4 Hours (2nd in
order of call list)
48 Hours
Discounted Site
Visits
25% 10% None
Discounted Training 25% 10% None
Repair Service Guaranteed* 1 Day
Turnaround
3 Day Turnaround None
* A one-month free service extension will be awarded if Adtec fails to meet its service
guarantee.
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