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Error 7:
Meter problems have occurred that are beyond your
control. Contact customer service for assistance.
Troubleshooting Situation #1: Meter does not enter the
test mode after inserting an test strip.
[1] CAUSE: The batteries have insufficient power.
ACTION: Replace the batteries, set time and date, and test.
[2] CAUSE: The batteries are installed incorrectly or there are
no batteries in the meter. ACTION: Check that both batteries
are installed correctly, with the positive (+) sign facing up
towards you.
[3] CAUSE: Test strip has been inserted upside down, wrong
end in, or incompletely inserted into the meter.
ACTION: Insert the Test Strip with the black side up and the
contact bars of the test strip in the meter. Ensure that the test
strip is fully inserted.
[4] CAUSE: Defective meter or defective test strips.
ACTION: Call customer service.
[5] CAUSE: Blood or foreign objects put into the meter test
strip port. ACTION: Call customer service.
Troubleshooting Situation #2: The glucose test sequence
does not start after applying the blood sample.
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