A. Click the Time and date setting from the menu on left.
B. If the PC’s date and time is correct, click
Synchronized with PC
. If not, set it manually then click
Manual setting
(see Figure 12.1).
Step 12: Time and Date Setting
A. Click Updating the system from the menu on left.
B. Click
Update
to update the unit with all stored data. The system will restart with all updated information. The
update may take up to 10 minutes. The update will be complete when the LEDs on all door stations and master
stations stop fl ashing.
Step 13: Updating the System
Figure 12.1: Time and Date Setting
8| IS Series Hybrid System Programming Guide
Step 14: Register Products (Recommended from Aiphone Corporation in the U.S.A.)
We recommend that the IS hardware and IS-SOFT be registered. This will enable Aiphone Corporation to send alerts
to the end user of fi rmware and software updates. Registering the software will also enable Aiphone Corporation
to easily retrieve the License Key for the IS-SOFT should it ever be misplaced. Please use the following website to
register all products in the installation. Register the products using the end user’s contact information.
www.aiphone.com/IS_Sys_Reg.htm
Troubleshooting
Problem Possible Cause Solution
Can’t access IS IP
device
Secure address
prefi x
IP range not the
same
Make sure you are typing “https://” and then the unit’s IP address in the address bar of your
browser.
Make sure your PC and the devices are in the same IP range (step 2 in this guide).
Disable WiFi and any additional Network Interface Cards on the PC.
IS_IPSearch not
working
The IS_IPSearch program will search within the PC’s domain, then fi lters results via MAC
Address. If IS_IPSearch does not fi nd the IS-IP devices,
ensure that the PC is set to the same IP range as the IS-IP devices
(default range is 192.168.0.xxx).
IP range not the
same
No video from IP door
station when calling
Multicast address
issue
In the event the IS-IPDV/F is able to call in and establish an audio connection to the IS-
MV, IS-IPMV, or IS-SOFT master stations, but fails to establish video, this is a sign that
the video multicast address is not being routed*. The specifi c multicast address used for
video broadcast from the door to master is 239.0.1.4 (Network Settings: Common). This
address must be routed between subnets for the system to work correctly.
* Note: When a master calls a door station, video most likely will be present. This is because master to door calls
utilize unicast.
Door station LED
indication
Standby modeSteady Amber
Flashing Amber
Steady Red
Flashing Red when
call button pushed
Solid Green
Applying setting changes after programming
Network / connection issue
Door station has a connection but is not programmed to call a master (step 11)
Active Communication
Multicast not
enabled
IS_IPSearch utilizes multicast to search for and retrieve the IS-IP device’s IP and MAC
address. Enable multicast address 239.197.40.41 on your network.
AIPHONE CO., LTD., NAGOYA, JAPAN
http://www.aiphone.net/
Issue Date: Feb. 2016 FK2238 A 0216 SZ 58577
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