2 | IXG Commercial Quick Start Programming Guide
GENERAL OVERVIEW
IXG Support Tool
The IXG Support Tool is designed to batch congure all stations simultaneously. It does so by nding each station
on the network by its MAC address. The IXG Series is designed to function on a managed network. However,
the broadcast method used to nd stations during the programming process requires that stations be in the same
broadcast domain. When possible, it is recommended to place the stations and the programming PC on
the same unmanaged network for initial programming. Once the stations are associated (see page 9), the
stations can be returned to their nal locations for the rest of the programming process.
Once the system conguration has been created, the NIC used by IXG Support Tool can be manually selected in
the top menu under File, IXG Support Tool Settings by using the Select Nic drop down, choosing the proper NIC,
and clicking
OK
.
The IXG Support Tool and newest rmware updates can be downloaded at
https://www.aiphone.com/IXG-SupportTool
There are two login options for Support Tool: Administrator and Property Manager. This guide is focused on
Administrator mode, so choose Administrator. The default ID and Password is admin/admin. Click
Login
.
A prompt will appear to change the password. Enter a password on both lines and click
OK
.
Launching Support Tool
The admin ID and Password can
be changed later by navigating
to File, Account Management.
The IXG Series covers a wide variety of applications. This guide is focused on conguring commercial systems,
such as single tenant oces. Settings specic to multi-tenant residential buildings and IXG-DM7-HID(A) entrance
stations are not covered in this guide, and can be viewed here:
https://www.aiphone.com/IXG-Series-QuickStartGuide
Commercial Systems
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