2 | IXG Commercial Quick Start Programming Guide
GENERAL OVERVIEW
IXG Support Tool
The IXG Support Tool is designed to batch congure all stations simultaneously. It does so by nding each station 
on the network by its MAC address. The IXG Series is designed to function on a managed network. However, 
the broadcast method used to nd stations during the programming process requires that stations be in the same 
broadcast domain. When possible, it is recommended to place the stations and the programming PC on 
the same unmanaged network for initial programming. Once the stations are associated (see page 9), the 
stations can be returned to their nal locations for the rest of the programming process.
Once the system conguration has been created, the NIC used by IXG Support Tool can be manually selected in 
the top menu under File, IXG Support Tool Settings by using the Select Nic drop down, choosing the proper NIC, 
and clicking 
OK
.
The IXG Support Tool and newest rmware updates can be downloaded at 
https://www.aiphone.com/IXG-SupportTool
There are two login options for Support Tool: Administrator and Property Manager. This guide is focused on 
Administrator mode, so choose Administrator. The default ID and Password is admin/admin. Click 
Login
.
A prompt will appear to change the password. Enter a password on both lines and click 
OK
.
Launching Support Tool
The admin ID and Password can 
be changed later by navigating 
to File, Account Management.
The IXG Series covers a wide variety of applications. This guide is focused on conguring commercial systems, 
such as single tenant oces. Settings specic to multi-tenant residential buildings and IXG-DM7-HID(A) entrance 
stations are not covered in this guide, and can be viewed here: 
https://www.aiphone.com/IXG-Series-QuickStartGuide
Commercial Systems