Confirm communication
Before completing the installation, verify that the SEM is fully in sync with the panel and communicating to Alarm.com by
verifying:
1. The correct devices are present on the account equipment list in Alarm.com MobileTech.
2. The customer can view all user codes in the Alarm.com mobile app or customer website, and the correct users are
reported when arming or disarming at the panel.
3. All alarms are reported correctly to Alarm.com and the monitoring station.
It is also recommended to execute a System Check in Alarm.com MobileTech to verify the health of the account and
identify any other issues. For more information about performing a System Check, see System Check User Guide.
Additional information
Z-Wave devices
Alarm.com recommends using MobileTech or the Partner Portal to complete the installation of any Z-Wave devices. For
more information about enrolling Z-Wave devices, see Manage Z-Wave devices on a SEM-Honeywell/ADEMCO Vista.
For more information about Z-Wave communication, Z-Wave signal strength, and additional Z-Wave resources,
see General Z-Wave Information.
https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Panels/SEM_Honeywell_ADEMCO_Vista/SEM-Ho…
Updated: Thu, 27 May 2021 18:46:08 GMT
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