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10. Warranty, guarantee and liability
10.1 Warranty for defects
Alber guarantees that the twion is free of defects at the time of delivery. This warranty expires 24 months after the date of delivery of the
twion.
10.2 Guarantee of durability
Alber provides a 24-month durability warranty for your twion.
The durability guarantee does not include:
• Devices whose serial numbers have been tampered with or removed.
• Wear parts such as tyres, operating elements, spokes and batteries.
• Defects caused by normal wear, incorrect handling including non-compliance with the instructions in this operating manual, accidents,
reckless damage, damage caused by fire, water, force majeure and other events that are outside the control of Ulrich Alber GmbH.
• Parts that may need to be serviced or replaced as part of normal use (e.g. tyre change).
• Device inspection without detection of a fault or defect.
10.3 Liability
Ulrich Alber GmbH as the twion manufacturer shall not be liable for the safety of the product, if:
• the twion is incorrectly handled
• the twion is not serviced at the prescribed two-year intervals by an authorised specialist dealer or Ulrich Alber GmbH
• the twion is commissioned in contravention to the instructions in this operating manual
• the twion is operated with insufficient battery charge
• the twion is repaired or modified by a person not authorised to carry out such work
• third-party parts are attached to the twion
• components of the twion are removed
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