Connect Plus FAQ’s
• Reset Gateway
• Using paper clip, press and hold reset button on back of GW for at least
12 seconds. LED lights on front of GW will turn off and flash
• Reset Camera
• Using paper clip, press and hold reset button on back of camera for at
least 10 seconds. LED light on back of camera will turn off and flash
• Phone does not “find” GW on my network
• Phone is not connected to WiFi
• Ensure GW is On and plugged into Wi-Fi router
• More than one network (router) in the home
• Where can I buy additional sensors?
• Additional sensors can be purchased on Amazon.com
• What is the default Admin password for the GW and Camera?
• 123456
• What is the default Security Code for my GW and Camera?
• 123456
• What can I change my Security Code for my GW to?
• Must be at least 6 characters
• Letters and/or numbers
• You must remember what this Code is
• What can I change my Security Code for my camera to?
• Must be at least 1 character
• Letters and/or numbers
• You must remember what this Code is
• What do I do if I forgot my Security Code for my GW or Camera?
• You must reset your GW or Camera back to factory defaults and the
Security Codes will go back to 123456
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