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TROUBLESHOOTING
Problem
The App cannot locate
the camera.
No Image appears.
Poor picture quality.
The motion sensor
does not respond to
movement.
The App cannot record
any video clips.
Email Alert is not working.
Possible Solution
Make sure the camera’s power is on.
Make sure your network supports DHCP protocol.
Make sure the camera and mobile device are on the
same network or router.
Use the Add Camera feature to manually add the camera.
Make sure the home network is selected.
Make sure the camera’s power is on.
Make sure the power adapter is not damaged or
defective and plugged into an electrical outlet with
power.
Relocate the camera to obtain the best reception of
wireless signal.
Make sure the camera is properly configured in App.
Make sure the mobile device is connected to 3G/4G/
Wi-Fi properly.
Clean the camera lens using a microfiber cloth.
Ensure the MicroSD card is inserted into the camera.
There might be no movement detected to trigger.
Sensitivity option is not activated, see pages 44-47.
Make sure the camera’s power is on.
Make sure the MicroSD card has been correctly inserted.
Make sure the motion detection function has been
enabled, see page 44-47.
Format the MicroSD card when it is used for the first time.
Make sure you are using a Class 10 rated memory card.
Make sure the email alert function is enabled.
A Gmail account is suggested for the email alert function.
Make sure you have setup the system configuration as
suggested in the Email Alert section.
Make sure the email address has been correctly entered.
If you have any trouble with your system, try these simple steps which should handle most
common issues.
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