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TROUBLESHOOTING
Problem
A white image appears at
night.
Memory card error.
Wrong data and time are
shown.
Possible Solution
The camera’s infrared LEDs shine invisible light that
reflects off of surfaces such as glass and will cause white
light.
Make sure the MicroSD card is correctly inserted in the
camera and formatted.
Make sure you are using Class 10 rated memory card.
Wrong date and/or time will result in unexpected record
schedule.
Make sure you have selected the correct time zone.
Confirm the system date/time of the mobile device to
ensure correct operation.
Clock will set itself when connected to the internet. Make
sure the system is connected properly to the internet.
You may use your mobile device to access the system to
see if remote view is functioning properly.
Insert a paper clip or similar object into the Reset hole in the back of the camera for five
seconds and the system will start the reset process. The system will restore to factory
default settings and you may start the Wi-Fi setup.
Factory Default/Reset
Please go to www.ALCWireless.com/support for the latest firmware and installation
procedures.
Upgrading the Firmware
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