Alcatel-Lucent Enterprise ALE-400 - 2.26 Answering a Second Incoming Call; 2.27 Switching Between Calls (Broker Call); 2.28 Transferring a Call

User manual
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2.26 Answering a second call during a conversation
• During a conversation, another person is trying to call you. The name or number of the caller is
displayed for a few seconds.
• Select the incoming call icon.
• The first call is on hold.
Other method:
• If there are two or more simultaneous incoming calls, select the incoming call icon and press the
following softkey: Answer.
• Queue Or Waitqueue Answer
To return to your first contact and end the conversation in progress:
• Hang up, your phone is ringing, then answer the call.
You are in conversation with your first caller again.
If you make an error, hang up: your telephone will ring and you will recover your first call.
2.27 Switching between calls (Broker call)
During a conversation, a second call is on hold.
• Select the call on hold icon from the conversation screen.
Your first call is placed on hold.
Other method:
• Answer
• Press the Back/Exit key to display the Perso page. Select the call on hold.
Your first call is placed on hold.
2.28 Transferring a call
You are in communication with a first caller
Depending on the system configuration, transferring a call can be done in two ways.
1. Using the softkey
• Calling a second person during a conversation The first call is on hold.
• You can transfer the call immediately or wait for your contact to answer before transferring
the call.
Transfer
• The two callers are connected.
2. Using predefined keys
These predefined keys depend on the system and are reserved for specific countries as United
States.
• or
(1)
The first call is on hold.
• Calling a second person during a conversation.
• You can transfer the call immediately or wait for your contact to answer before transferring
the call.
• or
(1)
• The two callers are connected.
(1)
Depend on system configuration for specific countries as United States.