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Alcatel-Lucent Enterprise ALE-400 - 2.51 Answering General Bell Calls; 2.52 Manager;Assistant Filtering Setup; 2.53 Call Pick-up Functionality; 2.54 Answering Operator Calls

Alcatel-Lucent Enterprise ALE-400
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User manual
8AL91434ENABed01 54 /113
2.51 Answering the general bell
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
• Reach the 'Menu' page.
• Pickup Generalbell
2.52 Manager/Assistant filtering
System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be
directed to one or more assistants.
2.52.1 From the manager or assistant telephone
• Filter programmed key Incoming calls are filtered by a chosen person (assistant, etc.).
• Same key to cancel.
Filtering is indicated on the manager's telephone by the icon corresponding to the
'screening/unscreening' programmed key.
2.53 Call pick-up
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the
call on your own telephone.
If the telephone ringing is in your own pick-up group
• Group call pick-up programmed key. The programmed key has to be configured by the system.
If the telephone ringing is not in your pick-up group
• Reach the 'Menu' page.
• Pickup Set
• Enter the number of the ringing telephone.
The system can be configured to prevent call pick-up on some telephones.
2.54 Answering briefly in place of the operator
Outside calls to the operator will ring on your telephone and you can answer the call:
• 'Operator help' programmed key. The programmed key has to be configured by the system.
• Your telephone will ring at the same time as the switchboard.
• Same key to cancel.
Calls to the switchboard:
Calls to the switchboard will ring on your telephone.
• Lift the handset.
• or
• 'Operator help' programmed key.

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